Appirio to Provide Customer Success Services for Google Apps
September 30, 2013
By Rahul Arora
, TMCnet Contributor
Appirio, a services provider that uses crowdsourcing and cloud, social and mobile technology to help enterprises reimagine their business and become more agile, recently announced that Google (News - Alert) has allowed the company to provide Customer Success Services (CSS) for Google Apps.
The company will provide Google Enterprise's services to its global customers, including enhanced-technical-support, proactive customer engagement and Google Apps advice-and-consulting. The officials from Appirio said the company is recognized by Google for its service level, customer survey scores and overall customer processes. Appirio has met Google-specified criteria for delivering consistently high standards of support and advisory services for Google Apps.
"Appirio has made it a priority to set a world-class customer service standard, treating every customer as if they're our only one," said Ha Hoang, senior director, cloud management at Appirio, in a statement."Appirio has had a long history with Google and our partnership has been extremely valuable especially as we have expanded our global presence."
Recently, Appirio acquired TopCoder, which creates the world's largest professional development and design community. By combining TopCoder's global capacity and design capability with CloudSpokes' expertise in cloud and advanced Web technologies, Appirio and its customers now have access to nearly 600,000 of the world's best developers, designers and data analytics experts. Together, the communities bring a sophisticated technology platform to enable crowdsourcing as a core part of the next generation of services.
Since creating the CloudSpokes community in 2011, Appirio has proven the community model's effectiveness with its own customers. A recent analyst report cites that crowdsourced development can spur innovation, lower costs and is 62 percent more effective than traditional models. With the addition of TopCoder, the community's members represent expertise in today's most coveted technologies, including AngularJS, Heroku, HTML5 and Java.
Edited by Rachel Ramsey