Esnatech Cloudlink 2.0 Integrates Cloud-Based Productivity Apps with Cisco Solutions
July 25, 2012
By Jacqueline Lee
, Contributing Writer
Esnatech’s flagship software solution, formerly known as Cloud Connect, received a new moniker and a slate of new features with the company’s release of Cloudlink 2.0.
The product integrates Cisco (News - Alert) collaboration solutions with an array of cloud-based productivity applications including Google Apps, Salesforce.com and VMWare Zimbra. Cloudlink 2.0 can also integrate on-premise solutions like LotusNotes and NovellGroupWise with Cisco solutions.
For Esnatech, VP of marketing, Lee Ho, the top goal is to improve collaboration in the workplace. “Our Cloudlink solution enhances collaboration by enabling people to easily connect with one another from within the applications that they live in every day, such as email or their CRM system.”
The core capabilities of Cloudlink 2.0 include unified messaging, rich presence, click-to-dial, fax and security. The unified messaging component utilizes Unity Connection, which transcribes voice messages, converts them to mp3 and delivers them to the user’s inbox. Voice messages can then be accessed on either a mobile device or a PC.
With rich presence, Cloudlink integrates with Cisco UC Manager as well as a user’s calendar to indicate that user’s availability. Other users will see if their colleagues are using the phone or if their calendar indicates that they are available for communication.
Click-to-dial works within the Chrome web browser and allows users to click on a phone number to place calls from e-mail when they’re using the Chrome browser. Calls can go through to softphones, deskphones or mobile devices.
To integrate Cisco products, Cloudlink uses standards-based SIP and Cisco’s Jabber software development kit to integrate with Cisco’s collaboration products. With easy installation and configuration wizards, Esnatech’s pure software solution automatically provisions Cisco Unity Connection users on the Cloudlink solution.
“Cloudlink helps our team collaborate more effectively while in the field,” said Esnatech customer Scott Berg, who serves as network administrator for the manufacturing company Wilson Hurd. “With the seamless integration to Google (News - Alert) Apps that Cloudlink give us, it’s easy for our employees to stay connected with colleagues and customers no matter where they may be.”
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.
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Edited by Brooke Neuman